RAPID Q & A

Q:	Is Rapid Restoration licensed?
A:	Yes, we are licensed and insured. Our MN license number is 20637028. Plus, we are an accredited member of  the Better Business Bureau, certified by the IICR and EPA, and a BOMA member.
Q:	Do you do residential properties?
A:	Yes, Rapid Restoration does both commercial and residential properties.
Q:	Do you assist in dealing with insurance companies?
A:	Yes, we deal directly with your insurance company. We make sure everything is included to bring you back to pre-loss condition.
Q:	Why choose Rapid Restoration?
A:	Our team of certified professionals uses the most up-to-date technology and equipment to restore your home or business quickly. Our Emergency Hot Line is answered by certified team members who promptly help you with your situation to minimize additional loss.
Q:	Do you guarantee your work?
A:	Yes.
Q:	What services do you offer if we’ve had a fire?
A:	• Board up  • Smoke and odor abatement  • Contents cleaning and restoration  • Dry cleaning and garment restoration  • Electronics cleaning  • Reconstruction
Q:	What services do you offer if we’ve had water damage?
A:	• Extraction  • Structural drying  • Dehumidification  • Deodorization  • Carpet/Floor cleaning  • Sewer backup  • Frozen/broken pipes  • Storm/flood water  • Roof leak  • Ice dams  • Reconstruction
Q:	What services do you offer if we’ve had storm damage?
A:	.• Tree removal  • Debris removal  • Temporary roof cover  • Temporary fencing  • Water extraction  • Reconstruction
Q:	What services do you offer in biohazard situations?
A:	• Anti-microbial application  • Air filtration  • Thermal imaging  • Mold abatement  • Crime scene cleanup/Meth lab  • Trauma Clean up  • Vandalism cleanup

THINGS TO DO FIRST

 

Q:	What to do if you’ve had a fire?
A:	Call 612-239-7411 to get the process started. • Don’t go near any cords or outlets that may be wet from the fire department. • Don’t spread soot by walking in affected areas or turning on fans. • Don’t eat or drink anything that was in or near contaminated areas.
Q:	What to do if you’ve had water damage?
A:	Call 612-239-7411 to get the process started. • Turn off power if the circuit breakers are safely accessible. • Turn off water shut off valve to stop the flow of water, if safely accessible. • Don’t enter areas where any cords or outlets may be wet. • Don’t turn on heating or air conditioning units to dry affected areas, they can spread contaminants throughout the home or business. • Don’t use any electrical appliances in wet areas.
Q:	What to do if you have storm damage?
A:	Call 612-239-7411 to get the process started. • If you smell gas (a rotten egg odor) have everyone leave the premises and call 911. • Don’t touch exposed or downed wiring or cables. • Stay out of wet areas. Water is a great conductor and you must minimize the potential for electrical shock. • Don’t try to remove large branches or debris, let the professional handle that. • Turn off the power if the circuit breakers are safely accessible. • Turn off water shut off valve to stop the flow of water, if safely accessible.
Q:	What to do if there is biohazard spill?
A:	Call 612-239-7411 to get the process started. • Try to stay out of affected areas. Block off area if possible. • Avoid contact with contaminated materials. Remove clothing that has become contaminated and leave at scene. • Immediately wash contaminated skin.