Be Sure to Ask Your Restoration Company These Questions
Experiencing a disaster, such as a flood or a fire, is already a stressful situation. That’s why finding the right restoration company to help you, can be a relief. However, time is of the essence and you want to make sure that you’re choosing the right restoration company. In addition to checking their ratings online, you’ll also want to get information from the company itself. That’s why we’ve created a list of questions you should ask your restoration company. Let’s get into it!
What Restoration Experience Do You Have?
When asking this question, don’t just ask how many years they have been in business but what projects they’ve done recently, especially projects that pertain to your specific situation. If your home has flooded, ask them about their process for handling floods.
It is also important for you to do some research on your own. Check out their reviews and ratings of the company online and see if they have a list of referrals you can speak with. If they give you some referrals, ask past clients the questions you would like to know, such as if they were satisfied with the work or how long the project took.
Is Your Company Licensed and Bonded?
In most states, contractors and companies in the restoration industry have to be registered with the state. This ensures that you can solve any legal issues with them if it should come to that. In the state of Minnesota, cities that license or sign contractors are required to issue a bond.
A bond is an insurance contract between the contractor and the surety (bonding) company. The bond provides protection for the sign contractor’s customers and the cities.
Do you give any guarantees?
Guarantees are important because they ensure that if anything happens or a problem occurs after the work is completed the restoration company will come out and fix it. Restoration companies should warranty their materials and workmanship.
At Rapid Restoration, we have been awarded multiple different accreditations over the years, thanks to our customers. We also offer a 100% quality guarantee on all our disaster recovery services. We trust our team members to get the job done correctly the first time.
Is Your Company Insured
During the restoration process, contractors do their best to avoid any accidental damage, but it does happen. If this does happen, you’ll want to make sure that your restoration company is insured so that you’re not left responsible. Any repair costs should be covered by their insurance company. Also, be sure that the company has both general liability and worker’s compensation insurance coverage before hiring them.
Do your technicians have the necessary certifications?
In addition to licensing, restoration technicians should be trained and certified by the I.I.C.R.C (Institute of Inspection, Cleaning, and Restoration Certification). This institute is a non-profit organization dedicated to assisting and improving the cleaning and restoration industry and is known across the world as the standard-bearer for professional cleaning and restoration service. Ensuring that their staff is certified can help give you peace of mind, knowing that they understand industry standards.
Are You Available 24/7?
No one plans for a disaster, so any reputable restoration company should answer calls 24/7. Any disaster situation should be handled immediately and restoration companies must be able to send technicians to inspect and contain the situation as soon as possible.
Here at Rapid Restoration, we are available 24/7. You can get the emergency repairs you need with the experts at Rapid Restoration! Any delay in starting the recovery process can mean greater damages and higher recovery costs, so we want to make sure you’re getting the help you need when you need it.
Need Help? Call Rapid Restoration!
If your home has been damaged in a natural disaster or accident, you can rely on Rapid Restoration to restore your property and give you peace of mind. Our team is available 24/7, so we can be there when you need us most. Contact us at 612-239-7411 or fill out our form.