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When you’re faced with a water emergency, it’s hard to know what to do. We get a lot of questions about water damage and the best ways to fix the problem, so we’ve compiled a list of some commonly asked questions about water damage.

If you have any additional questions that aren’t answered here about what to do after your home has been damaged by water, call us!

Can I clean up the water myself?

While some sources of water damage can be cleaned up yourself, it’s safer to hire a professional. Not only can a professional restoration company clean up all the water safely, they’ll also make sure to restore your home and prevent mold growth.

Will my homeowner’s policy pay for water damage cleanup?

Maybe.

It depends on what caused the damage. Usually water damage caused by overflowing rivers and lakes won’t be covered. If it was caused by burst pipes or a damaged roof, then your insurance company should pay for water extraction and all other aspects of the recovery.

How long until my home is dry again?

Drying times vary depending on the area and types of material damage. Usually, however, we are able to finish the drying process within 3 to 5 days. In every case, we will work quickly to get the area thoroughly dried and dehumidified as quickly as possible.

Help! My basement flooded! What can I do?

Give us a call! At Rapid Restoration, we understand the urgency of water damage situations, which is why we offer 24/7 emergency services and a fast response time. As soon as we arrive, our highly trained crew members will begin the water damage mitigation process.

What are the effects of water damage?

Many of the effects of water damage are obvious. If your home has been damaged by water, you’ll often find:

  • Mold growth
  • A musty, moldy smell
  • Dark spots on walls
  • Warped walls and floors
  • Damage to furniture
  • Peeled paint

Is my home at risk of mold after a water disaster?

Mold thrives in moisture and can start growing in as little as 24-48 hours. Mold can also grow in porous surfaces, including walls, carpets, and the ceiling if your property isn’t dried properly. When you hire a restoration company, you can be sure that your home won’t be at risk once the damage is fixed. If you do find mold in your home after a water emergency, we can clean that up, too!

Will my carpet need to be replaced?

It depends.

The source of the water and how bad the damage was can determine whether or not the carpet can be saved. If the water came from a sewage source or some other toxic source, it is best to replace the carpet. If the water was safe, it is possible to just dry and deodorize your carpet without replacing it.

Can I upgrade my home instead of restoring it to how it was?

Absolutely!

Your insurance company might not cover the cost of the renovations, but if most of your furniture needed to be moved because of the damage, it’s the perfect time to do any remodeling projects you had in mind!

Do I need to hire a separate contractor to do any necessary reconstruction?

No.

Rapid Restoration is a full-service restoration company, which means that not only do we clean up any water damage, we also do any necessary reconstruction! You don’t have to worry about hiring a separate company to finish the job.

Where can I learn more about water damage?

If you want to learn more about water damage, you can check out our complete guide to water damage! It outlines ways to prevent a water disaster and even what you should do after you’ve found your home was damaged by water.

Testimonials

Rapid Restoration helped me with a biohazard situation. One of my best friends took his life with a shotgun and I needed a company to come out and take care of the aftermath. I sent out several emails but Rapid Restoration was the only company to respond back to me. They called me within a few minutes and I was able to set up an appointment for the following morning. The best part is that they showed up ON TIME! Thanks to Rapid Restoration, my friend’s family was able to go inside the home and not be horrified. I give Rapid Restoration my highest recommendation!

Justin R.

I’ve used Rapid Restoration DKI numerous times on my residence and a rental property that I own. I’ve always had courteous, professional treatment. They were very responsive to my requests and provided accurate, timely estimates. I was most impressed at how quickly they were able to respond to issue that required immediate attention so that damage did not reach other areas of the home. By definition, this company is responding to homeowners who are in dire straits, and yet I always felt like I was treated fairly and they provided a value service.

Greg W.

I have used Rapid Restoration multiple times on our home we live in as well as rental properties. They are the BEST! They are quick to respond, they handle all the insurance headaches, and do top notch work at a fair price. They check in regularly to make sure we are happy with the work and their crew is so friendly! I would highly recommend them!

Vicki S.

This company helped us out when we didn’t know where to turn. We had a sewer back up and there was raw sewage everywhere… A friend had said to call Rapid Restoration, so we did. And I am so glad we did. Not only were they at our house in about an hour, but they started the clean up right away – on a weekend night! They proceeded to tell us what the problem was, and what they were going to do to fix it. They were a great bunch of guys and the communicated very clearly to us throughout the whole process. I am very impressed with their workmanship. Having a sewer backup is one of the worse things that can happen in your house. I am so thankful there is still such a trustworthy and hardworking company you can contact to help out in such a predicament. Thank you!

Kim C.

This is the 2nd time we’ve used DKI Rapid Restoration. On July 12, 2017, a tornado hit Forest Lake and a 15 ton tree fell on our home and basically split our home in two. We were in shock and really did not know what to do. Our bedroom and sunroom were open to the sky, had insulation, sheetrock, glass and debris everywhere. We called DKI and they responded quickly, took the stress off of us and took control of the debris removal, cleanup and helped us work with insurance after this devastation. Chad, Ryan, Randy were excellent – professional, courteous, ongoing communication/updates and incredibility knowledgeable. They put down floor protection throughout the house before they started hauling out the debris. They helped us sort out what could be salvaged (and not) – it was laid out and organized in the garage so we could easily see all of our belongings. It was also so nice not to worry about all of the different subcontractors and work that needed to be done. DKI coordinated it all – debris removal, tree removal, dry-cleaning (all of our clothes were covered in insulation), jewelry cleaning (I had 85 pieces of jewelry – all covered insulation), dumpster rental, etc. They also boarded up the side of our house that was open to the elements. All of this work was done in three days! I am so thankful for their excellent service and work. I highly recommend them!

Tammy P.

Rapid Restoration was quick to help me with my oven cleanup after a fire. After an emergency you want someone to be kind and understanding and their staff were all completely professional. The staff was respectful of my home and family during the cleaning, they did an excellent and detailed job and I would highly recommend their services to others.

Alice S.

Rapid helped me with a water damage repair in the basement of a home that we were buying last summer. They responded quickly, got the job done, and sent all the information to my mortgage company for me. I would highly recommend Rapid Restoration if you are in need of help in your home or place of business. The technicians and office staff are very friendly and have great communication throughout the process.

Ashley L.

Rapid Restoration DKI

1900 County Rd C West
Roseville, MN 55113

(612)-999-1747